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Automating Ticket Assignment | Getting Automated Series
Introduction
Learning Objectives
Different forms of automated assignment
Assigning a ticket to another group or individual user (video) (1:17)
Best Practice: Grouping and Automation
Assigning a ticket back to a requester: Send to Logger (video) (0:35)
Best Practice: Attaching Feedback
Moving tickets with automation
Moving tickets to different steps in the process: Move to another lane (video) (0:34)
Wrap-Up
Summary
Teach online with
Moving tickets to different steps in the process: Move to another lane (video)
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