About this course


With the customer journey map, you have discovered the stumbling blocks and rough patches in the customer experience. This course is about how to identify quick wins with moderate to high impact to your operations. 

Course Prerequisites


Before starting this course, you should have the following ready:


  • Your customer persona
  • Your customer journey map, with the problematic steps already identified

What you will learn in this course:


This course will take approximately 30 minutes to complete. You can take this course at your own pace.


  Learning Objectives
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days after you enroll
  Prioritizing for Improvement
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