About this course
With the customer journey map, you have discovered the stumbling blocks and rough patches in the customer experience. This course is about how to identify quick wins with moderate to high impact to your operations.
Course Prerequisites
Before starting this course, you should have the following ready:
- Your customer persona
- Your customer journey map, with the problematic steps already identified
What you will learn in this course:
This course will take approximately 30 minutes to complete. You can take this course at your own pace.
Learning Objectives
Available in
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after you enroll
Prioritizing for Improvement
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Other courses:
The following courses are also available in this series:
