About this course

The Service Design Blueprint is an expansion of the customer journey, allowing organizations to discover internal processes that contribute to negative customer experience. 

This course teaches you how to map your organizations' processes from the perspective of the customer. After this course, you and your team should be able to identify unnecessary waste from the process and begin optimizing for automation. 

Course Prerequisites

Before starting this course, you should have the following ready:

  • Your customer persona
  • Your customer journey map and selected stage for prioritization

What you will learn in this course:

This course will take approximately 45 minutes to an hour to complete. You can take this course at your own pace.

  Learning Objectives
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  Creating a Service Design Blueprint
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